Can I get an update from my solicitor?

Once it has been agreed that we can assist with your claim, you will be assigned a personal case handler. Your case handler will look after your claim and provide you with updates on the progress of your claim. You will receive regular updates via email, letters and/or phone calls. If there are any restrictions as to when to contact you or how to contact you, you should discuss this with your case handler.

For more questions about receiving updates from your case handler, you can check the FAQ below.

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Frequently asked questions

  1. Will I get a direct phone number for my solicitor?
  2. How often will my solicitor update me?
  3. I have not received an update to my case in the past month, what should I do?
  4. I can’t get through to my solicitor, what should I do?
  5. Can my solicitor contact me outside of 9-5 working hours?
  6. Can I contact my solicitor outside of 9-5 working hours?
  7. Where can I find my case code?

1. Will I get a direct phone number for my solicitor?

In our first correspondence letter to you, you will be assigned a personal case handler along with their direct telephone contact number.

2. How often will my solicitor update me?

Our case handlers will try to keep you updated at least once a month. However, don’t be too alarmed if it takes longer. In many cases, we are simply waiting for a response from an external source, i.e. the Defendant. Depending on what we are waiting for and from whom, this can sometimes take up to 6 months.

We will always notify you as soon as possible once progress is made with your case.

3. I have not received an update to my case in the past month, what should I do?

As explained above, in many circumstances we are waiting for a response/something from an external source. Until we have received a response, there can be no further progress to your claim.

If you are worried about your claim or concerned about the lack of updates, feel free to contact your case handler to discuss your situation.

4. I can’t get through to my solicitor, what should I do?

We can only apologise for your concern for any unanswered replies to your emails and telephone calls. Rest assured your case handler is not ignoring you. They may have been unable to reply due to personal reasons, i.e. annual leave.

If you can’t get through to your case handler and the issue is urgent, you can call us on an alternative Scott Rees & Co telephone number and request to speak with your case manager or supervisor. Your case manager is named on the initial correspondence letter that we sent you.

5. Can my solicitor contact me outside of 9-5 working hours?

Yes. As long as you instruct your case handler, they will try their best to contact you at the time most convenient for you.

6. Can I contact my solicitor outside of 9-5 working hours?

For clients

You can call your case handler between 9am to 5pm (or sometimes up to 7pm) as they will be in the office. Otherwise you will have to leave a voicemail message or email.

For non-clients

Our openings times are 9am to 7pm from Monday to Friday. We are closed on Saturdays, Sundays and Bank Holidays.

7. Where can I find my case code?

You can find your case code/reference on any letter or email we send you.


This is a disclaimer to say we do not accept liability for any inaccurate or out-of-date information contained on this website at any given time. Whilst we do make every effort to keep the information accurate and up-to-date, you should only treat this information as a guideline. For more information relevant to your claim, you should speak directly to your solicitor.

Video Testimonials

Alex Tomlinson

Alex suffered a mild concussion after a car crashed into the front side of his car. After a frightening experience, we did our best to provide Alex with a stress-free claim and guidance from start to finish.

Sandu

Sandu worked as a welder but was not provided a mask by his employers. This resulted in Sandu being poisoned by carbon monoxide. After finding us online, we helped Sandu file a successful claim against his ex-employers.

Philip Holden

Philip's home and work life was affected after procedures to his foot surgery were neglected. Philip filed a medical negligence claim against the hospital and we were able to help him win his compensation claim.

Awards, Accreditations & Associations

Scott Rees & Co has an outstanding record for providing excellent client care and customer experiences. Here are some awards and accreditations to show that we meet the high standards of the industry.

You can read more about our awards and accreditations here.

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Brilliant and reliable company to have represent you

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Got me money for my personal injury claim in a timely and effective manner. Kept me up to date on what was going on. No Complaints.

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Best company and would recommend to anyone. Great communication and always keeping you informed with what's going on.

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Big thanks to Scott Rees for dealing with my house move. It could have been a nightmare but Scott Rees kept the move on track. Thank you.

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