High Street firms still have the power as Solicitors Regulation Authority (SRA) discovers costs as having the most impact on consumer legal representation choices.
High Street legal firms still have pull over their local communities according to research carried out by the Solicitors Regulation Authority.
SRA Policy Office, Richard Silver, detailed the reports findings saying: “We found that many people were familiar with firms with local offices, which indicates the power the high street practice still has in some communities.”
He went on to say that the research also discovered that in most instances, cost was time and time again the main reason behind a consumer’s decision when it came to choosing legal representation, which is hardly surprising considering the current economic climate of the country.
The research, which will see the SRA travelling throughout England and Wales, is designed to give the SRA a better understanding of what consumers have to go through in order to achieve desirable outcomes.
As part of their research they will talk to law firms, charity, law centres, trade unions and citizens advice.
Head of Research for the SRA, Tim Livesley said: “It’s great to be out on the road talking to legal consumers across the country. We hope to improve our understanding of the barriers to consumers achieving good outcomes with a legal services provider, and what types of information can help break down some of these barriers.”
The final research report will be published in 2013.
1. Solicitors Regulation Authority logo; https://www.sra.org.uk/