Can I change solicitors?

If you are asking about whether you can switch your claim from another solicitor firm to Scott Rees & Co, then can find your answer further down the page.

If you are already a client of Scott Rees & Co and you are not happy with the service being provided by your case handler, you are within your rights to change. Just because you have started your claim already doesn’t mean you are bound to them until the end of your claim. To enquire about changing solicitors, please contact Tim Allen (Client Care Partner) on compliance@scottrees.co.uk and we will see what we can do for you.

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Frequently asked questions

  1. Can I switch my claim to Scott Rees & Co?
  2. Can I take my claim elsewhere?
  3. Can I make a complaint?

1. Can I switch my claim to Scott Rees & Co?

If you have started a personal injury claim with another solicitor firm but you are unhappy with the service provided by them, you are welcome to switch your case to Scott Rees & Co or ask us to review the case for you. After the review of your case, we can continue with your case if instructed by you to.

To move your case over to Scott Rees & Co, you will need to complete a Form of Authority to transfer your file. Advice on how to proceed, including the relevant documents will be supplied to you once you have contacted us about this.

2. Can I take my claim elsewhere?

You are most certainly within your rights to but before you do, is there anything we can do to persuade you not to?

For example, if you are moving home and will be leaving the north and living down south, then this will not affect your claim. In most cases, you are not required to visit us on site, and any medical arrangements or court attendances will be arranged local to where you are moving to. All you need to do is notify us of changes to your contact details at your earliest convenience so that we can remain in touch with you.

Are you considering leaving because you are unhappy with our service? Is it because of the lack of progress with your claim? Are you not receiving regular updates from your solicitor? Do you feel the professional conduct of one or more of our staff is below acceptable? Whatever your problem, please contact Tim Allen, our Client Care and Compliance Partner to see if we can rectify the problem. We want you to be happy with our service; therefore we take all issues very seriously and will investigate such matters with high priority.

3. Can I make a complaint?

If you are unhappy with our service or professional conduct, you can direct a complaint to our Client Care Partner, Tim Allen. Please view our client care procedure to find out what happens after making a complaint.

All complaints, issues and feedback received are always investigated with high priority. We can only apologise if our service has not reached the expected level of standard that we usually deliver.

As stated in our client care procedure, if after 8 weeks you are still not satisfied with our final conclusion to your complaint, you can contact the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response.


This is a disclaimer to say we do not accept liability for any inaccurate or out-of-date information contained on this website at any given time. Whilst we do make every effort to keep the information accurate and up-to-date, you should only treat this information as a guideline. For more information relevant to your claim, you should speak directly to your solicitor.

Video Testimonials

Sandu

Sandu worked as a welder but was not provided a mask by his employers. This resulted in Sandu being poisoned by carbon monoxide. After finding us online, we helped Sandu file a successful claim against his ex-employers.

Philip Holden

Philip's home and work life was affected after procedures to his foot surgery were neglected. Philip filed a medical negligence claim against the hospital and we were able to help him win his compensation claim.

Richard Cummings

An accident at work left Richard with a damaged knee and ankle. It left Richard without any pay as he was unable to work for the next 6 months. Richard came to us with a work injury claim and we delivered.

Awards, Accreditations & Associations

Scott Rees & Co has an outstanding record for providing excellent client care and customer experiences. Here are some awards and accreditations to show that we meet the high standards of the industry.

You can read more about our awards and accreditations here.

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Scott Rees & Co are one of the best rated law firms on Trustpilot in the UK.
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Very good cooperation with Scott Rees

Very good cooperation with Scott Rees. Company can be recommended to everyone who needs a solicitor.

Mr Tomasz Fic

Amazing service

Amazing service. Got my claim done really quickly and very friendly and helping. Also answered all of my questions in very quick time.

Mr Jonathan King

Excellent work

Excellent work, no hidden feeds, the company you can trust. Thanks.

Mr Charles Magashi

Been brilliant with me

Been brilliant with me from the word go. So friendly, kept informed all the way through, always willing to listen and help and I got everything I wanted from my claim.

Mr Adam Keighley

Scott Rees & Co

Excellent, very helpful & very happy with the result, I would recommend this company to anyone.

Mrs P Leybourne